Privacy Policy

We collect only the information necessary to process your order and deliver your tickets, such as your name, email address, and payment details. Payment processing is handled by our PCI-compliant processor; we never store full card numbers on our servers.

We use your email to send purchase confirmations, tickets, and important updates about your event. We may also use basic analytics and essential cookies to improve site reliability and performance.

You can request access to, correction of, or deletion of your personal data by emailing admin@twinsystem.xyz. We retain purchase records as required for accounting, fraud prevention, and legal compliance.

Refund Policy

Refund eligibility depends on the event organiser's rules and timelines. Unless otherwise stated on the event page:

• Full refunds are provided if the event is canceled.
• Date or venue changes: If you cannot attend the rescheduled event, you may request a refund before the new event date.
• For other cases, refund requests are considered on a case-by-case basis. Send us an email describing your situation and we'll get back to you.

To request a refund, email tickets@twinsystem.xyz with your order number and the email used at purchase.